{"id":3388,"date":"2021-03-02T16:10:01","date_gmt":"2021-03-02T19:10:01","guid":{"rendered":"https:\/\/novvor.com\/es-cl\/?page_id=3388"},"modified":"2025-03-28T10:32:36","modified_gmt":"2025-03-28T13:32:36","slug":"quejas-y-denuncias","status":"publish","type":"page","link":"https:\/\/novvor.com\/es-cl\/legal\/quejas-y-denuncias\/","title":{"rendered":"Quejas y denuncias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3388\" class=\"elementor elementor-3388\" data-elementor-post-type=\"page\">\n\t\t\t\t<header class=\"elementor-element elementor-element-310f6d1 e-flex e-con-boxed e-con e-parent\" data-id=\"310f6d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-330135e e-con-full e-flex e-con e-child\" data-id=\"330135e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/header>\n\t\t<div class=\"elementor-element elementor-element-1b31ec4 e-con-full e-flex e-con e-parent\" data-id=\"1b31ec4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-d8e9bd9 e-con-full e-flex e-con e-child\" data-id=\"d8e9bd9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-969718a e-con-full e-flex e-con e-child\" data-id=\"969718a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-533bca3 e-con-full e-flex e-con e-child\" data-id=\"533bca3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42d43d0 elementor-nav-menu__align-justify elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"42d43d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Men\u00fa\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-42d43d0\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3394\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/integridad-y-transparencia\/\" class=\"elementor-item\">Integridad y transparencia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3387\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/buzon-de-sugerencia\/\" class=\"elementor-item\">Buz\u00f3n de sugerencia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3396\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/quejas-y-denuncias\/\" class=\"elementor-item\">Quejas y denuncias<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Alternar men\u00fa\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-42d43d0\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3394\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/integridad-y-transparencia\/\" class=\"elementor-item\" tabindex=\"-1\">Integridad y transparencia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3387\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/buzon-de-sugerencia\/\" class=\"elementor-item\" tabindex=\"-1\">Buz\u00f3n de sugerencia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3396\"><a href=\"https:\/\/novvor.com\/es-cl\/legal\/quejas-y-denuncias\/\" class=\"elementor-item\" tabindex=\"-1\">Quejas y denuncias<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eee889f e-flex e-con-boxed e-con e-parent\" data-id=\"eee889f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4777fdd e-con-full e-flex e-con e-child\" data-id=\"4777fdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42788bd elementor-widget elementor-widget-heading\" data-id=\"42788bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 califica como una queja?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2db1745 elementor-widget elementor-widget-text-editor\" data-id=\"2db1745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Una <strong>queja<\/strong> se define como una reclamaci\u00f3n o protesta formal presentada por una persona natural o jur\u00eddica, derivada de un desacuerdo o inconformidad con los procesos, servicios o atenci\u00f3n provistos por Neuvor Chile SpA, RUT 77.223.346-9. Este mecanismo est\u00e1 dise\u00f1ado para garantizar la transparencia y la calidad en nuestras operaciones, alineado con nuestro compromiso \u00e9tico y los est\u00e1ndares de la Ley N\u00b0 19.496 sobre Protecci\u00f3n de los Derechos de los Consumidores en Chile.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca29d74 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ca29d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No cumplimiento de alg\u00fan procedimiento de plazos establecidos<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Retraso en el pago de un servicio u obra<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Retraso en la elaboraci\u00f3n de un contrato<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mala atenci\u00f3n o trato hostil por parte del personal de Neuvor<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Otros de car\u00e1cter similar similares.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c90bbbb elementor-widget elementor-widget-text-editor\" data-id=\"c90bbbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Las quejas pueden estar dirigidas a colaboradores, consultores, proveedores o cualquier persona o entidad que preste servicios en nombre o en asociaci\u00f3n con Neuvor Chile. Toda reclamaci\u00f3n ser\u00e1 tratada con confidencialidad y diligencia, conforme a nuestra <strong>Pol\u00edtica de Protecci\u00f3n de Denunciantes<\/strong>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b197db0 e-con-full e-flex e-con e-child\" data-id=\"b197db0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e080e8e elementor-widget elementor-widget-shortcode\" data-id=\"e080e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-11851 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-11851\" data-uid=\"6a62aa96ef082\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-11851\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-11851 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"11851\"\n\t\t\t\tenctype=\"multipart\/form-data\" data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a62aa96ef082\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a62aa96ef082\" id=\"forminator-field-text-1_6a62aa96ef082-label\" class=\"forminator-label\">Empresa<\/label><span id=\"forminator-field-text-1_6a62aa96ef082-description\" class=\"forminator-description\">Escriba el nombre de la empresa a la que pertenece.<\/span><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Ejemplo: Acme\" id=\"forminator-field-text-1_6a62aa96ef082\" class=\"forminator-input forminator-name--field\" data-required=\"\" aria-describedby=\"forminator-field-text-1_6a62aa96ef082-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_6a62aa96ef082\" id=\"forminator-field-first-name-1_6a62aa96ef082-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"Ejemplo: Juan\" id=\"forminator-field-first-name-1_6a62aa96ef082\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_6a62aa96ef082\" id=\"forminator-field-last-name-1_6a62aa96ef082-label\" class=\"forminator-label\">Apellidos<\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"Ejemplo: P\u00e9rez\" id=\"forminator-field-last-name-1_6a62aa96ef082\" class=\"forminator-input\" aria-required=\"false\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a62aa96ef082\" id=\"forminator-field-email-1_6a62aa96ef082-label\" class=\"forminator-label\">Direcci\u00f3n de correo electr\u00f3nico <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Ej . : john@doe.com\" id=\"forminator-field-email-1_6a62aa96ef082\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a62aa96ef082\" id=\"forminator-field-phone-1_6a62aa96ef082-label\" class=\"forminator-label\">N\u00famero de tel\u00e9fono <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Ejemplo: +56 987654554\" id=\"forminator-field-phone-1_6a62aa96ef082\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"enabled\" data-country=\"cl\" data-validation=\"standard\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-form-11851__field--select-1_6a62aa96ef082\" id=\"forminator-form-11851__field--select-1_6a62aa96ef082-label\" class=\"forminator-label\">Relaci\u00f3n con Neuvor <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-11851__field--select-1_6a62aa96ef082\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"one\" data-hidden-behavior=\"zero\" data-placeholder=\"Por favor, selecciona una opci\u00f3n\" data-search=\"false\" data-search-placeholder=\"Por favor, selecciona una opci\u00f3n\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-11851__field--select-1_6a62aa96ef082-label\"><option value=\"\"  >Por favor, selecciona una opci\u00f3n<\/option><option value=\"one\" selected=\"selected\" data-calculation=\"0\">Cliente<\/option><option value=\"two\"  data-calculation=\"0\">Empleado<\/option><option value=\"proveedor\"  data-calculation=\"0\">Proveedor<\/option><option value=\"P\u00fablico-general\"  data-calculation=\"0\">P\u00fablico general<\/option><\/select><\/div><\/div><div id=\"select-2\" class=\"forminator-field-select forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-form-11851__field--select-2_6a62aa96ef082\" id=\"forminator-form-11851__field--select-2_6a62aa96ef082-label\" class=\"forminator-label\">Tipo de reclamo <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-11851__field--select-2_6a62aa96ef082\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-2\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Tipo de reclamo\" data-search=\"false\" data-search-placeholder=\"Tipo de reclamo\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-11851__field--select-2_6a62aa96ef082-label\"><option value=\"\"  >Tipo de reclamo<\/option><option value=\"one\"  data-calculation=\"0\">Facturaci\u00f3n y pagos<\/option><option value=\"two\"  data-calculation=\"0\">Acceso y credenciales<\/option><option value=\"Soporte-t\u00e9cnico\"  data-calculation=\"0\">Soporte t\u00e9cnico<\/option><option value=\"Servicio-no-disponible\"  data-calculation=\"0\">Servicio no disponible<\/option><option value=\"Retrasos-en-la-activaci\u00f3n\"  data-calculation=\"0\">Retrasos en la activaci\u00f3n<\/option><option value=\"Problemas-con-licencias\"  data-calculation=\"0\">Problemas con licencias<\/option><option value=\"Errores-en-la-plataforma\"  data-calculation=\"0\">Errores en la plataforma<\/option><option value=\"Publicaciones-y-contenido\"  data-calculation=\"0\">Publicaciones y contenido<\/option><option value=\"Cancelaci\u00f3n-de-servicios\"  data-calculation=\"0\">Cancelaci\u00f3n de servicios<\/option><option value=\"Otros\"  data-calculation=\"0\">Otros<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a62aa96ef082\" id=\"forminator-field-textarea-1_6a62aa96ef082-label\" class=\"forminator-label\">Descripci\u00f3n del reclamo <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-textarea-1_6a62aa96ef082-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><textarea name=\"textarea-1\" placeholder=\"Introduce tu mensaje...\" id=\"forminator-field-textarea-1_6a62aa96ef082\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6a62aa96ef082\" id=\"forminator-field-textarea-2_6a62aa96ef082-label\" class=\"forminator-label\">Impacto esperado<\/label><span id=\"forminator-field-textarea-2_6a62aa96ef082-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><textarea name=\"textarea-2\" placeholder=\"Introduce tu mensaje...\" id=\"forminator-field-textarea-2_6a62aa96ef082\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-1\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-1_6a62aa96ef082\" id=\"forminator-field-upload-1_6a62aa96ef082-label\" class=\"forminator-label\">Documentos adjuntos<\/label><div class=\"forminator-file-upload \" data-element=\"upload-1_6a62aa96ef082\"><input type=\"file\" name=\"upload-1\" id=\"forminator-field-upload-1_6a62aa96ef082\" class=\"forminator-input-file\" accept=\".avif,.heics,.heif,.heifs,.jpg,.jpeg,.jpe,.docx,.pdf,image\/avif,image\/heic-sequence,image\/heif,image\/heif-sequence,image\/jpeg,application\/vnd.openxmlformats-officedocument.wordprocessingml.document,application\/pdf\" tabindex=\"-1\"><button id=\"forminator-field-upload-1_6a62aa96ef082_button\" class=\"forminator-button forminator-button-upload\" data-id=\"forminator-field-upload-1_6a62aa96ef082\">Elegir archivo<\/button><span data-empty-text=\"Ning\u00fan archivo seleccionado\">Ning\u00fan archivo seleccionado<\/span><button class=\"forminator-button-delete\" style=\"display: none;\"><i class=\"forminator-icon-close\" aria-hidden=\"true\"><\/i><span class=\"forminator-screen-reader-only\">Eliminar el archivo subido<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_6a62aa96ef082\" id=\"forminator-field-consent-1_6a62aa96ef082-label\" class=\"forminator-label\">Casillas de aceptaci\u00f3n <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6a62aa96ef082__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6a62aa96ef082\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6a62aa96ef082-label\" aria-describedby=\"forminator-field-consent-1_6a62aa96ef082__description\" data-required=\"true\" aria-required=\"true\" \/><span 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Una queja se define como una reclamaci\u00f3n o protesta formal presentada por una persona natural o jur\u00eddica, derivada de un desacuerdo o inconformidad con los procesos, servicios o atenci\u00f3n provistos por Neuvor Chile SpA, RUT 77.223.346-9. Este mecanismo est\u00e1 dise\u00f1ado para garantizar la transparencia y la calidad en nuestras operaciones, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":11637,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3388","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quejas y denuncias - Novvor Chile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novvor.com\/es-cl\/legal\/quejas-y-denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quejas y denuncias\" \/>\n<meta property=\"og:description\" content=\"\u00bfQu\u00e9 califica como una queja? Una queja se define como una reclamaci\u00f3n o protesta formal presentada por una persona natural o jur\u00eddica, derivada de un desacuerdo o inconformidad con los procesos, servicios o atenci\u00f3n provistos por Neuvor Chile SpA, RUT 77.223.346-9. 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